All HeartbeatRM services are operating as expected. Email deliverability issues may have impacted users' ability to receive MFA codes via email during login. It is advised users check their spam folders and whitelist the sender support@heartbeatrm.com to ensure codes are received. Amazon Web Services' N. Virginia region was reporting issues, affecting some of our users on the East coast of the United States and Canada. Traffic was re-routed to our alternate regions until AWS resolved their service outage.

Infrastructure and security upgrades completed. All services operating as expected. Due to "increased error rates" in Amazon Web Service's N. Virginia region, some users had difficulty communicating with and connecting to remote devices in HeartbeatRM on the East coast. To remedy the issue, we re-routed traffic around this region to improve service to affected users and devices, until AWS resolved all issues in the region.

Infrastructure and security upgrades completed. All services operating as expected. Maintenance has been completed. All services operating as expected. A number of agents failed to properly update their connection status causing these agents to appear offline when they were not. Users were still able to access these agents and perform normal functions after entering the agent details page. High number of disconnect events in US Eastern load balancers. Traffic was re-routed to alternate regions until the issue could be resolved. Users may have seen multiple machines connecting/disconnecting during this event.

Current Status

All Systems Operational

Status History

• June 24th, 2023 - Email Deliverability Issues
• June 13th, 2023 - AWS Cloud Provider Issues Reported
• May 23rd, 2022 - Maintenance
• Dec 7th, 2021 - AWS Cloud Provider Issues Reported
• Oct 2nd, 2020 - Maintenance
• Mar 14th, 2020 - Maintenance
• Mar 2nd, 2020 - HeartbeatRM Agent Gateways
• Feb 8th, 2020 - HeartbeatRM Agent Gateways