Support Articles

Password Protecting Remote Access

After logging in to your HeartbeatRM user account, you are free to remotely access any available computer without additional credentials. However, you may wish to change this behavior so that a separate code or password is required. There are a number of scenarios where this might be useful. To name a few: When consent is …

Troubleshooting Remote Access

Are you unable to connect to a remote computer? There are a number of factors that can inhibit a remote access connection. Here are some things to check if you have difficulty establishing a connection:

• Poor internet service (i.e. packet loss, high ping times)
• Unstable system performance
• Corrupted operating system files or settings
• Failing or …

Installing the Agent

The agent is a small piece of software installed on any computer you wish to remotely manage. It communicates with HeartbeatRM servers, and is responsible for receiving and processing commands, as well as sending system health metrics. To install the agent you will need to download and run the installer application. After installation, the agent …