Patrick Rogers

Create Support Tickets from Remote Devices

Need the ability for end users to create support tickets directly from remote devices? Through the “Ask for Help” application installed on the remote device, users can fill out a short form with contact information and a brief description of their issue. On submit, this will fire off an email to your support ticketing system …

Web Proxy Browser Extensions

Why Am I Seeing This? In order to proxy web traffic through a remote computer, a browser extension is needed. Choose Your Preferred Browser Please install the HeartbeatRM proxy extension that matches your preferred browser. Google Chrome Mozilla Firefox Next Steps After the extension is installed, reload the Agent Detail page to access the “Start …

How to Proxy Web Requests through Remote Computers

https://www.youtube.com/watch?v=hD-TXutDA8M Need to access router/firewall configuration pages, intranet sites, or other web-based services on a remote network? Our proxy service makes it easy by routing your browser traffic through other remote computers you own. Think of it as a lightweight VPN for the web, letting you browse as if you were on another network. All you …

How to Automatically Expire and Remove Agents

HeartbeatRM allows you to set up expiration periods on your devices, where upon expiration the agent software is uninstalled, and the device is removed from your HeartbeatRM dashboard. This is useful for anyone who wants to track and access a device only for a limited time. Automatic expiration is commonly used when providing temporary remote …

Package Error: Certificate has expired or is not yet valid

When deploying a package with files to a remote computer, you may receive the message “Error retrieving chunk”, followed by “x509: certificate has expired or is not yet valid”. This can occur if the system date or time on the remote machine is incorrect, causing TLS negotiation to fail when downloading package files. To resolve …

System CPU, memory, BIOS details and more now included in raw data export

Need easy access to core system details across all machines in your organization? We’ve just made it easier by beefing up the information included in the Agent export report. This report is a raw download of all your remote computers, allowing you to work with the data in other applications such as Microsoft Excel or …

White Labeling the Agent Application

White label settings allow you to configure the logo and contact information shown in the “Ask for Help” utility, available on any computer where the HeartbeatRM agent has been installed. The purpose of this application is to display a unique Help ID assigned to the computer, and optionally provide support contact information. Default Appearance The …

Enabling or Disabling Remote Access Popup Notifications

Back in January we made a tweak to our remote desktop feature. This change involved showing a popup notification on the remote computer when a user connected or disconnected. Previously, HeartbeatRM did not provide any indication that a remote user had connected to the computer, which led to privacy concerns for some of our users. …

Creating and Configuring Access Keys and Installers

What are Access Keys? Access keys are credentials we embed into the agent installer file. During setup, the agent uses access keys to authenticate with HeartbeatRM and join your organization. For security purposes, you can disable access keys at any time. When you disable an access key, you’re also disabling any agent installer which references …

Configuring Agent Group Security Options

In this article we’ll cover how to configure group security settings, such as password-protected remote access. Group security settings are inherited by agents belonging to the group. For details on how security options may be set on the remote computer itself, please see the article “Password Protecting Remote Access“. To get started, open group settings …